At Mountain Top Suites and Apartments, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide to us through our website, mountaintop.ng, and other communication channels.
1. Information We Collect We may collect the following types of personal information when you interact with us:
- Personal details: such as your name, address, email, and phone number, which are necessary for reservations, inquiries, and communication.
- Payment information: including credit/debit card details, billing addresses, and transaction histories, used for secure payment processing.
- Usage data: such as your IP address, browser type, and pages visited on our website, which help us improve user experience.
- Preferences and feedback: including special requests and service reviews.
2. How We Use Your Information We use your personal data to provide, enhance, and personalize our services, including:
- Processing reservations and handling check-ins/check-outs.
- Communicating with you regarding bookings, inquiries, or special offers.
- Processing payments and refunds.
- Maintaining the safety and security of our guests and premises.
- Analyzing website traffic and user preferences to improve our services.
- Sending promotional emails and newsletters, only with your explicit consent.
3. Data Security We implement strict security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. This includes the use of encryption, secure socket layers (SSL), and firewalls. Payment information is processed through trusted and secure third-party payment gateways.
4. Sharing of Personal Information We respect your privacy and will not share your personal data with third parties, except:
- With service providers assisting us in delivering our services (e.g., payment processors, IT support), who are required to maintain confidentiality and comply with privacy laws.
- If required by law, legal process, or governmental request.
- To protect the rights, safety, or property of Mountain Top Suites and Apartments, our staff, and our guests.
5. Cookies Our website, mountaintop.ng, uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyze website traffic, remember preferences, and improve overall functionality. You may disable cookies via your browser settings, though doing so may affect your experience on our site.
6. Your Rights You have the following rights regarding your personal information:
- Access: Request details of the data we hold about you.
- Correction: Request corrections to any inaccuracies in your data.
- Deletion: Request the deletion of your personal data, subject to legal and contractual obligations.
- Opt-Out: You may opt out of receiving promotional emails by following the unsubscribe link in our communications or contacting us directly.
7. Retention of Information We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law. Payment information is not stored longer than necessary for the transaction.
8. External Links Our website may contain links to external sites. We are not responsible for the privacy practices or content of such websites. We encourage you to read the privacy policies of any third-party websites you visit.
9. Updates to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website, mountaintop.ng.
10. Contact Us If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at:
Email: booking@mountaintop.ng
Phone: +234 806 712 0227
Address: 23 Olaleke Taiwo St, Ojodu, Ojodu Berger 100213, Lagos, Nigeria